Voice over IP FAQ

Question:

Can I use VoIP with a dial-up Internet service?

Answer:

No.  The modems used for dial-up Internet are not capable of the bandwidth required by VoIP.  You need to have a Business Class Internet account using DSL or a cable modem in order for VoIP to work consistently well.

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Question:

Do I have to buy a lot of expensive hardware to use VoIP?

Answer:

No.  Service providers often include an adapter with basic packages that allows you to use your touchtone phone with their service.

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Question:

How expensive is VoIP?

Answer:

Price depends on the level of service you’re looking for.  The lowest cost we’ve seen is around $10.00 a month, which is appropriate for a single user.  Business plans will cost around $25.00-$30.00 per line on average.  Every VoIP Service Provider is different and so are the pricing structures they offer.

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Question:

Is Voice over IP reliable?

Answer:

Your VoIP service will be as reliable as your current Internet service.  If you select a reputable VoIP Provider, you can expect their services to be reliable.

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Question:

How does VoIP work?  I want to understand more.

Answer:

Check out our How It’s Done section for a concise explanation of the magic behind VoIP.

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Question:

What is the single biggest benefit to using a VoIP telephone system for my business?

Answer:

Flexibility.  VoIP telephony gives you the ability to customize your business telephone system as much and as often as you wish.  Make it bigger, make it smaller, add extensions, create routing schemes that follow your mobile employees.  All of this is possible and more with a VoIP-based phone system.